Well firstly, we’re sorry and we hope everyone’s ok.
If we determine your car to be a total loss we’ll settle your claim by a total loss payment for your car’s market value. We’ll work out the market value as at the date you lodged your claim, but as if the loss or damage you’re claiming for hadn’t occurred.
For more information on total loss payments please see page 4 of our Comprehensive Car Insurance Premium, Excess & Claims Guide.
New for Old
When you’ve taken out this option and your car’s determined by us to be a total loss, we’ll replace it with a brand new car of the same make and model, including similar options, accessories and modifications, if it’s available.
For more information on the New for Old option please see page 5 of your product disclosure statement.
In any case, a car’s a write-off if it’s been damaged and isn't safe or economical to repair. We’ll also declare it a write-off if it’s been stolen and not recovered after 14 days of reporting its theft to us, so long as your claim is in order.