A standard insurance excess is the amount of money you may need to pay when you lodge a claim with us. If you can provide evidence that you’re not at fault and you can provide us with the name and address of the at-fault driver and registration number of the at-fault vehicle, we’ll waive the excess.
We generally won’t refund your excess if:
- weather or a natural event has caused damage to your car
- you hit an animal, like a kangaroo
- you cannot provide the details of the at-fault driver, or
- you were at fault.
You can find your excess amount via Bingle Self Service in your Insurance Schedule.
If you’re looking for more information on other excess types, like the age excess or unlisted regular driver excess, you can review the Premiums, Excesses and Claims Guide (PED) or you can learn more about what an excess is here.