A standard insurance excess is the amount of money you may need to pay when you lodge a claim with us. You can help us to waive your excess by providing the following:
1. Name, address and vehicle registration of the at-fault driver.
2. Supporting evidence that demonstrates you are not at-fault.
We generally won’t refund your excess if:
• weather or a natural event has caused damage to your car
• you hit an animal, like a kangaroo
• you cannot provide the details of the at-fault driver, or
• you were at fault.
Your excess is listed on your Insurance Schedule. You can view this via your Bingle Self-Service account.
If you’re looking for more information on the other excess types, like the age or unlisted regular driver excesses, you can review the Premiums, Excesses and Claims Guide (PED) or you can learn more about what an excess is here.
Note: The excess level can only be changed at renewal, but if you want to change the excess at any other time, you’ll need to login and cancel the existing policy, and start a new one.