Firstly, we’re sorry to hear that, we’ll do our best to assist you as soon as we can. If you have given our customer all your details - name, address, registration, and a phone number - we’ll call you soon after the claim has been lodged. We’ll offer to have your car assessed and possibly repaired, and anything else that’s required of us as the insurer of the responsible party.
What if Bingle doesn't call?
There could be several reasons why we haven’t called. Perhaps our customer hasn’t lodged a claim yet, or has only lodged a report. A report tells us that an incident has occurred, but either we don't have sufficient information to lodge a claim, or the policy holder doesn’t wish to claim yet. We cannot act until a claim is lodged.
On the other hand, it could be something simple like an incorrect digit on your phone number. If we can’t speak to you by phone it could cause delays.
You might wish to call the person you had the accident with and check if they’ve lodged a claim, have taken down your details correctly and passed them on to us.
To look after you under the Bingle policy, your details must be provided to us by our policy holder, and our policyholder needs to have lodged a claim. You can not lodge a claim using the at-fault party’s policy.
If they have lodged a claim, and they have provided you with the claim number, you can contact the claims team at firstname.lastname@example.org and include your claim number in the subject heading.
If you have comprehensive insurance, you can also choose to claim through your own insurer.