As the COVID-19 virus continues to be a matter of concern, we’ve put together some information on how we’re helping to support you.
We’re here for you
Our first priority is the safety and wellbeing of our customers, our people, and the wider community. We’re closely monitoring the COVID-19 situation and following the advice of government authorities. We’re committed to helping our customers with their insurance policies and claims.
How to get in touch
Please use our online services, available 24/7.
We’re continuing to provide customers with many self-service options, including:
- Manage your policy
- Find your policy
- Renew your policy
- Make a claim
- Policy documents
- Get a quote
- Visit our Help Centre
What to do
We’re striving to bring you the latest information, resources, and advice as often as we can. We’ll keep this page updated if there are any critical actions you should take.
If you’re traveling overseas
We recommend paying close attention to the Department of Foreign Affairs and Trade (DFAT) Smartraveller website or speaking to your travel provider about your options.
If you think you have symptoms of coronavirus
Refer to the Australian Government Department of Health updates or your medical provider for advice.
If there’s been a delay in our response to you
If you’re experiencing long wait times, we apologise for this and thank you for your patience. You can use our online services if you need to make a claim, 24/7.
Frequently Asked Questions
These FAQS will be continually updated as we receive more information about the COVID-19 situation.
How will my car insurance change during the COVID-19 situation?
COVID-19 does not change your Bingle Car Insurance cover. Please refer to your PDS for information about your cover.
How do I contact Bingle during the COVID-19 situation?
Bingle provides up-to-date information to our customers on this website. We encourage you to login to our online services 24/7 to renew your policy or make a claim. New policies can be purchased via this website.
How long will my car insurance claim take during the COVID-19 situation?
Your claim may take longer to process during this time. You may experience longer than usual call wait times for existing claim enquiries. However, you can still check the status of your claim online. Simply log in to our online services, available 24/7.
Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Bingle Insurance. Consider the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.