How to contact us with a complaint
Let us know
We want you to feel like you’re being looked after every time you contact us. We are committed to providing you with the best possible experience. If you experience a problem, are not satisfied with our products or services, or a decision we have made, let us know so that we can help.
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Claims For complaints about an existing claim (for example an active claim, a conversation you had during your claim experience or feedback about one of our repairers/suppliers) please send an email to myclaim@bingle.com.au. To ensure your claims complaint is actioned promptly, please include your claim number in the Subject of the email.
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Policy/Service For any other complaint about your policy, please click here to get in touch with our Customer Service team, or you can send us an email to consumerfeedback@bingle.com.au
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Review by our Customer Relations Team
If we're not able to resolve your complaint or you would prefer not to contact the people who provided your initial service, our Customer Relations team can assist:
By phone: 1300 241 291
By email: idr@bingle.com.au
In writing: Bingle Customer Relations Team
PO Box 14180
Melbourne City Mail Centre 8001
Customer Relations will contact you if they require additional information or if they have reached a decision.
When responding to your complaint you will be informed of the progress and the timeframe for responding to your complaint.
What accessibility options are available to me when making a complaint?
We want you to be able to make a complaint as easy as possible. Many people may find it hard to read and understand written information. We have created an Easy English Complaints Guide to help explain how to make a complaint and what happens if you do.
If you require further assistance with making a complaint or understanding our complaints process, please visit Customers in need of Extra Support for more information.
Bingle’s Culture Principles – Managing Complaints
Our culture principles guide our people and those who represent us, on how we work together, make decisions, and meet our customers’ needs. This includes when we are managing complaints.
If you would like to learn more about our Culture Principles, you can access more information here.
Seek review by an external service
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain
dissatisfied, you may be able to access the services of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. Any determination AFCA makes is binding on us, provided you accept the determination. You do not have to accept their determination and you have the option of seeking remedies elsewhere.
AFCA has authority to hear certain complaints. Contact AFCA to confirm if they can assist you. You
can contact AFCA:
Online: www.afca.org.au, by email: info@afca.org.au, by phone: 1800 931 678, or in writing at:
Australian Financial Complaints Authority – GPO Box 3, Melbourne VIC 3001.
Further Information
For further information, visit Suncorp Complaints Management Policy in relation to complaints management
Bingle is a signatory to the General Insurance Code of Practice.
The Code Governance Committee is an independent body which monitors and enforces the Code
and has powers to impose sanctions on Code subscribers for non-compliance.
If you have found a potential security vulnerability that may impact the confidentiality, integrity or availability of Suncorp's information, systems, or services, please visit our Vulnerability Disclosure Program page.