We want you to feel like you’re being looked after every time you chat with us. But if you don’t feel we’ve handled something properly, let us know.
If you'd like to make a complaint or provide feedback about your claim, send an email to firstname.lastname@example.org. Make sure to include your claim number in the subject heading.
If you'd like to make a complaint or provide feedback about anything else, send an email to
If we’ve looked into it, and you’re still not happy, then you can follow our Complaints process – head to the Policy Documents page and open the relevant Product Disclosure Statement (PDS) for details.