I’m not happy. How do I make a complaint?

How to contact us with a complaint

We want you to feel like you’re being looked after every time you contact us. We are committed to providing you with the best possible experience, however if we didn’t meet your expectations in any way, please let us know.

Let us know

If you experience a problem, are not satisfied with our products or services, about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, let us know so that we can help.

For complaints about a claim (for example an active claim, a conversation you had during your claim experience or feedback about one of our repairers/suppliers) please send us an email to:

For any other complaint, please click here to get in touch with our Customer Service team, or you can send us an email to:

If you need more help on how to make a complaint you can access more information here.

What accessibility options are available to me when making a complaint?

We want you to be able to make a complaint as easy as possible. Many people may find it hard to read and understand written information. We have created an Easy English Complaints Guide to help explain how to make a complaint and what happens if you do.

If you require further assistance with making a complaint or understanding our complaints process please visit Customers In Need Of Extra Support for more information.

Bingle’s Culture Principles – Managing Complaints

Our culture principles guide our people and those who represent us, on how we work together, make decisions and meet our customers’ needs. This includes when we are managing complaints.

If you would like to learn more about our Culture Principles, you can access more information here.

Further Information

For further information, visit our Suncorp Complaints Management Policy in relation to complaints management

Bingle is a signatory to the General Insurance Code of Practice.