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Choose one of the categories below
My Policy
Claims
Community
Logging into Bingle
I’m having issues with Bingle Self Service
I’ve forgotten my password or email address
Why doesn't my policy come up when I log in?
How do I change the email address I log in with?
How do I find my policy number?
Which email address do I use to login?
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Add/Change Drivers or Address
How do I add/remove listed drivers?
How do I change the name on my policy?
How do I change my address?
My kid’s hitting the road – can I insure their car in my name?
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Policy Payment
My monthly debit payment was unsuccessful, when will I be charged again?
How can I pay an overdue monthly instalment?
My policy renewal is overdue, can I pay it monthly?
My policy has been cancelled. Can I reinstate it or do I have to start a new one?
Can I pay by BPAY or straight from a bank account?
I received an instalment failure letter
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General Policy Questions
How can I update/change my policy details?
Can I suspend or put my policy on hold?
How to conduct a policy ‘health check’ and potentially save on your premium
I'm eligible for a Stamp Duty Exemption. How much is my premium without the Stamp Duty?
How do I update my marketing preferences?
Tax Invoice
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My Car
How do I cancel my policy?
How do I find my VIN?
What is my vehicle's market value?
Can I change from Comprehensive to Third Party?
Does Bingle cover things I've added to my car, like modifications and accessories?
Can I change any part of my policy online?
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Excess Info
How do I pay my excess?
Can I pay my Excess by BPAY or bank transfer?
I’ve paid my upfront excess but I’m not at fault – when can I get my refund?
How much will my excess be?
What is an Insurance Excess?
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How do I Make a Claim
How do I contact claims?
How do I know if it’s worth making a claim?
How long after an accident can I make a claim?
Claim Lodgement Help
5 things worth knowing if you need to make a claim
How do I lodge a claim online with Bingle?
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Coverage Questions
How can I track my claim? What is the progress of my claim?
Am I covered for mechanical breakdown?
Do you use genuine parts when repairing my car?
Am I covered for hail, flood or fire damage?
Do you cover my car keys?
Does Bingle cover lost or stolen car keys?
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Claims Features
How long does it take to complete a repair?
Can I change my repair booking?
What does it mean when my claim says, ‘Report Only’?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
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I Had a Claim But I’m Not At Fault?
Should I claim if I’ve had an accident where I’m not at fault?
I’ve received a letter from another insurance company. What should I do?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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Coronavirus (COVID-19)
An update on coronavirus COVID-19
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Common FAQs
How to use Bingle Self-Service
Meet Buddy, The Bingle Chatbot
Why can’t I find my vehicle when I get a quote?
Insurance Premiums
Premium refunds
I'm not the policyholder, can I get the policy information?
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Customer Feedback
Scam Alerts
I’m not happy. How do I make a complaint?
How do I get in touch with Bingle about a suspected fraud?
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Bingle Flicks
All the Bingle Flicks in one place
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