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My Policy
Claims
Community
Bingle Flicks
Logging into Bingle
I’ve forgotten my password or email address
Why doesn't my policy come up when I log in?
How do I change the email address I log in with?
How do I locate my policy number?
Which email address do I use to log in?
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Add/Change Drivers or Address
How do I change listed drivers?
How do I change my address?
My kid’s hitting the road – can I insure their car in my name?
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Policy Payment
I have missed a monthly payment, when will you try again?
How do I make a manual monthly payment?
NSW Emergency Services Levy (ESL)
My policy renewal is overdue, can I pay it monthly?
My policy has been cancelled, what can I do?
Can I pay my monthly payments by BPAY or direct debit from a bank account?
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General Policy Questions
How can I update/change my policy details?
Can I suspend or put my policy on hold?
Does Bingle cover UberEats drivers? Or other food delivery companies?
Am I covered after a caesarean?
Can I change my policy start date?
Can I have my policy documents sent via post?
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My Car
How do I add my vehicle's VIN number?
Can I change from Comprehensive to Third Party?
Does Bingle cover things I've added to my car, like modifications and accessories?
Can I change any part of my policy online?
I need a policy document. Where can I find these?
Can I change my vehicle?
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Excess Info
When will I get my excess back if it wasn’t my fault?
How much will my excess be?
What is an Insurance Excess?
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How do I Make a Claim
How long after an accident can I make a claim?
Claim Lodgement Help
5 things worth knowing if you need to make a claim
I need to lodge a claim. What should I do?
I’ve received a letter from another insurance company. What should I do?
A Bingle policy holder hit my car. What should I do?
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Coverage Questions
Do you use genuine parts when repairing my car?
Am I covered for hail, flood or fire damage?
Do you cover my car keys?
Do you cover stolen car keys?
Is my baby seat covered?
Will you cover me if I head off-road?
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Claims Features
How long does it take to repair my car?
Can I change my repair booking?
My claim says Report Only. What should I do next?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
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I Had a Claim But I’m Not At Fault?
I had an accident and it wasn’t my fault. What should I do next?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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Common FAQs
I'm not the policyholder, can I get the policy information?
I think I have received a scam email
Your Duty of Disclosure
I need to cancel my policy
Why has my premium changed?
Understanding Estimated and Market Value
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Customer Feedback
Scam Alerts
How do I get in contact with Bingle?
I’m not happy. How do I make a complaint?
How do I let Bingle know about a suspected case of insurance fraud?
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Bingle Flicks!
All the Bingle Flicks in one place
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