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Choose one of the categories below
My Policy
Claims
Community
Managing my Car insurance policy
Logging into Bingle
I’ve just taken out a new Bingle policy. What’s next?
I’m having difficulties with Bingle Self-Service
I’ve forgotten my password or email address
Why doesn't my policy come up when I log in?
How do I change the email address I log in with?
How do I find my policy number?
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Add/Change Drivers or Address
How do I add/remove listed drivers?
How do I change the name on my policy?
How do I change my address?
My kid’s hitting the road – can I insure their car in my name?
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Policy Payment
My monthly debit payment was unsuccessful, when will I be charged again?
How can I pay an overdue monthly instalment?
My policy renewal is overdue, can I pay it monthly?
My policy has been cancelled. Can I reinstate it or do I have to start a new one?
Can I pay by BPAY or straight from a bank account?
I received an instalment failure letter
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General Policy Questions
How can I update/change my policy details?
Can I suspend or put my policy on hold?
How to conduct a policy ‘health check’ and potentially save on your premium
I'm eligible for a Stamp Duty Exemption. How much is my premium without the Stamp Duty?
How do I update my marketing preferences?
Tax Invoice
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My Car
How do I cancel my policy?
How do I find my VIN?
What is my vehicle's market value?
Can I change from Comprehensive to Third Party?
Does Bingle cover things I've added to my car, like modifications and accessories?
Can I change any part of my policy online?
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Excess Info
How do I pay my excess?
Can I pay my excess by BPAY or bank transfer?
I’ve paid my excess but I’m not at fault – when can I get my refund?
How much will my excess be?
What is an Insurance Excess?
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How do I Make a Claim
How do I contact claims?
How do I know if it’s worth making a claim?
How long after an accident can I make a claim?
Claim Lodgement Help
4 things worth knowing if you need to make a claim
How do I lodge a claim online with Bingle?
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Coverage Questions
How can I track my claim? What is the progress of my claim?
Am I covered for mechanical breakdown?
Do you use genuine parts when repairing my car?
Am I covered for hail, flood or fire damage?
Does Bingle cover lost or stolen car keys?
Is my baby seat covered?
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Claims Features
How long does it take to complete a repair?
Can I change my repair booking?
What does it mean when my claim says, ‘Report Only’?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
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I Had a Claim But I’m Not At Fault?
Should I claim if I’ve had an accident where I’m not at fault?
I’ve received a letter from another insurance company. What should I do?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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Coronavirus (COVID-19)
An update on coronavirus COVID-19
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Common FAQs
How to use Bingle Self-Service
Meet Buddy, The Bingle Chatbot
Why can’t I find my vehicle when I get a quote?
Insurance Premiums
Premium refunds
I'm not the policyholder, can I get the policy information?
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Customer Feedback
Scam Alerts
I’m not happy. How do I make a complaint?
How do I get in touch with Bingle about a suspected fraud?
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Information for Policy Holders
A loved one has passed away. What should I do with their Bingle policy?
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