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Choose one of the categories below
My Policy
Claims
Community
Logging into Bingle
I need solutions to my login problems.
I’ve forgotten my password or email address
Why doesn't my policy come up when I log in?
How do I change the email address I log in with?
What's my policy number?
Which email address do I use to login?
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Add/Change Drivers or Address
How do I change listed drivers?
Can I change my name on my policy?
How do I change my address?
My kid’s hitting the road – can I insure their car in my name?
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Policy Payment
I missed a monthly payment, when will you try again?
How can I pay an overdue monthly instalment?
My policy renewal is overdue, can I pay it monthly?
My policy has been cancelled, what can I do?
Can I pay by BPAY or straight from a bank account?
I received an instalment failure letter
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General Policy Questions
How can I update/change my policy details?
Can I suspend or put my policy on hold?
How do I update my marketing preferences?
Tax Invoice
Does Bingle cover UberEats drivers? Or other food delivery companies?
Am I covered after a caesarean?
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My Car
I want to cancel my policy
How do I add my vehicle's VIN number?
What is my vehicle's market value?
Can I change from Comprehensive to Third Party?
Does Bingle cover things I've added to my car, like modifications and accessories?
Can I change any part of my policy online?
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Excess Info
How do I pay my excess?
Can I pay my Excess by BPAY or bank transfer?
When will I get my excess back if it wasn’t my fault?
How much will my excess be?
What is an Insurance Excess?
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How do I Make a Claim
Should I make a claim?
How long after an accident can I make a claim?
Claim Lodgement Help
5 things worth knowing if you need to make a claim
I need to lodge a claim. What should I do?
I’ve received a letter from another insurance company. What should I do?
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Coverage Questions
Do you use genuine parts when repairing my car?
Am I covered for hail, flood or fire damage?
Do you cover my car keys?
Do you cover stolen car keys?
Is my baby seat covered?
Will you cover me if I head off-road?
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Claims Features
How long does it take to repair my car?
Can I change my repair booking?
My claim says Report Only. What should I do next?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
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I Had a Claim But I’m Not At Fault?
I had an accident and it wasn’t my fault. What should I do next?
I’ve received a letter from another insurance company. What should I do?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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Common FAQs
New Business Vehicle Finder
Insurance Premiums
Premium refunds
I'm not the policyholder, can I get the policy information?
I think I have received a scam email
Your Duty of Disclosure
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Customer Feedback
Scam Alerts
I’m not happy. How do I make a complaint?
How do I tell Bingle about suspected insurance fraud?
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