If your monthly debit payment didn’t go through, we’ll try and debit the instalment again 15 days later. You’ll still be covered under your policy during this period.
We’ll send you a notice in writing regarding your non-payment after each attempt. If we do not receive the instalment payment after the second attempt, we’ll cancel your policy and send you a notice in writing, within 15 days after cancellation by us, confirming our cancellation of your Instalment Policy.
Alternatively, you can also make a manual payment. Read this article for a step-by-step guide on how to do so.
If you’ve missed a monthly instalment because your payment details are out of date, check out our instructions on how to update them: How do I update my payment details?