If you have paid for your excess but you’re not at fault in an accident, we’ll refund the excess once we’ve identified and contacted the other party.
However, if you are not at fault at the time of lodging the claim, we’ll waive the excess right away.
Any details you can give us, like the other party’s phone number, registration and address, will help to speed up the process.
It’s important to note that payments can take up to 5 business days to appear in your account, so we ask you to please be patient while that occurs.
If you require any updates on your claim, please don’t hesitate to contact the claims team via the contact details provided in the claim confirmation email we sent you.