Claims

Excess Info

• How do I pay my excess?
• Can I pay my Excess by BPAY or bank transfer?
• When will I get my excess back if it wasn’t my fault?
• How much will my excess be?
• What is an Insurance Excess?

How do I Make a Claim

• Should I make a claim?
• How long after an accident can I make a claim?
• Claim Lodgement Help
• 5 things worth knowing if you need to make a claim
• I need to lodge a claim. What should I do?
• I’ve received a letter from another insurance company. What should I do?

See all 10 articles

Coverage Questions

• Do you use genuine parts when repairing my car?
• Am I covered for hail, flood or fire damage?
• Do you cover my car keys?
• Do you cover stolen car keys?
• Is my baby seat covered?
• Will you cover me if I head off-road?

See all 24 articles

Claims Features

• How long does it take to repair my car?
• Can I change my repair booking?
• My claim says Report Only. What should I do next?
• Can I buy back my car as salvage?
• Do I have legal liability cover for my employer?
• Do souped-up cars get covered?

See all 7 articles

I Had a Claim But I’m Not At Fault?

• I had an accident and it wasn’t my fault. What should I do next?
• I’ve received a letter from another insurance company. What should I do?
• I’m not at fault, do I get a rental car?
• What if the other driver isn’t insured?