Claims

Excess Info

• Who counts as a 'regular' driver?
• How do I pay my excess?
• Can I pay my excess by BPAY or bank transfer?
• I’ve paid my excess but I’m not at fault – when can I get my refund?
• How much will my excess be?
• What is an Insurance Excess?

How do I Make a Claim

• How do I contact claims?
• How long after an accident can I make a claim?
• Claim Lodgement Help
• 4 things worth knowing if you need to make a claim
• How do I lodge a claim online with Bingle?
• A Bingle policyholder hit my car. What should I do?

See all 9 articles

Coverage Questions

• My car has been written off. What do I need to do?
• How can I track my claim? What is the progress of my claim?
• What happens if my car is deemed a total loss and it's under finance?
• What does my total loss payout include?
• Why am I still being debited monthly payments when my car has been assessed as a Total Loss?
• I pay monthly. Why are the remaining debits deducted from my total loss pay out?

See all 33 articles

Claims Features

• How long does it take to complete a repair?
• Can I change my repair booking?
• What does it mean when my claim says, ‘Report Only’?
• Can I buy back my car as salvage?
• Do I have legal liability cover for my employer?
• Do souped-up cars get covered?

See all 7 articles

I Had a Claim But I’m Not At Fault?

• Should I claim if I’ve had an accident where I’m not at fault?
• I’ve received a letter from another insurance company. What should I do?
• I’m not at fault, do I get a rental car?
• What if the other driver isn’t insured?