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Bingle Help Centre
Who counts as a 'regular' driver?
How do I pay my excess?
Can I pay my excess by BPAY or bank transfer?
I’ve paid my excess but I’m not at fault – when can I get my refund?
How much will my excess be?
What is an Insurance Excess?
How do I Make a Claim
How do I contact claims?
How do I know if it’s worth making a claim?
How long after an accident can I make a claim?
Claim Lodgement Help
4 things worth knowing if you need to make a claim
How do I lodge a claim online with Bingle?
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My car has been written off. What do I need to do?
How can I track my claim? What is the progress of my claim?
Total Loss FAQs
Am I covered for mechanical breakdown?
Do you use genuine parts when repairing my car?
Am I covered for hail, flood or fire damage?
See all 27 articles
How long does it take to complete a repair?
Can I change my repair booking?
What does it mean when my claim says, ‘Report Only’?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
See all 7 articles
I Had a Claim But I’m Not At Fault?
Should I claim if I’ve had an accident where I’m not at fault?
I’ve received a letter from another insurance company. What should I do?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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