If you login and cannot see your policy, you may need to manually add it to your list. To do this, simply login, and click on ‘where’s my policy’ in the top right hand corner. Enter your policy number into the box, and follow the prompts to add it to your list. Your policy number can be found on your Insurance Schedule. If you’re struggling to find it, our Policy Finder tool can help! If the policy is in your name, and the policy details exactly match the details you have entered on the self-service account, then the policy will be successfully added to your policy list.
If you receive an error saying “We cannot validate your details. Please try again or contact us for assistance” this will mean the details on the policy profile do not match the details you have entered on the self-service registration page.
The first thing to do is to make sure the listed policyholder and the self-service account are set up in the same name. If they don't match identically you won't be able to link the policy to the online account. See example images below - the first name is 'Josh' in both instances. If one said 'Josh' and the other said 'Joshua', that would be a problem.
View when you log in:
View on policy documentation:
Although two people can receive policy letters to the same email address, only one person can be registered for self-service with that email.
So, if you're receiving policy notices to an email address that you share with someone else and are unable to login – this could be because the email address is already registered to the other person.
To get around this, all you need to do is register a different email address. This will allow you to access your own policy online. Rest assured, you can still use that shared email address to receive your policy letters.
Simply click here to register a new email.
For other troubleshooting tips about your online self-service account, go to our article I’m having issues with Bingle Self-Service to match a solution to your issue.