We want to be able to help in the case of an unexpected event, but in order to help, we need you to be a responsible driver.
You must take steps to prevent damage to, or theft of, your car for example:
- move your car away from rising waters including tides;
- do not drive into water;
- do not leave car keys in the car while your car is unattended or not secure;
- accompany anyone test-driving your car when it’s up for sale.
You must also keep your car well maintained and in a good and roadworthy condition (e.g. replace worn out tyres, replace worn brakes and defective lights, fix paint including clear coats, repair major rust, repair worn upholstery and repair major scratches or dents, fix mechanical and electrical problems).
You must provide honest and complete information for any claim, statement or document supplied to us and regularly check the information on your insurance schedule is correct. We can’t know if you don’t tell us!
If you don’t meet these responsibilities we may reduce or refuse to pay a claim, and/or we might cancel your policy.