If your monthly debit payment didn’t go through, we’ll try and debit the instalment again 14 days later. You’ll still be covered under your policy during this period. If that instalment doesn’t go through, we’ll attempt to debit two instalments on your next debit date to cover this month and last month.
Alternatively, you can also make a manual payment. Read this article for a step-by-step guide on how to do so.
We’ll send you a notice in writing regarding your non-payment after the first and second attempts. If we do not receive the instalment payment after the third attempt, we’ll cancel your policy and send you a notice in writing, within 14 days after cancellation by us, confirming our cancellation of your Instalment Policy.
If you’ve missed a monthly instalment because your payment details are out of date, check out our instructions on how to update them.