We only accept Visa or MasterCard credit/debit cards for online excess payments. However, if for some reason your card can't be used, we'd still like you to report the incident to us by clicking here.
When you get to the part where we ask if you're ready to pay the excess please click 'No'. The information you have provided will be saved as a Report and you'll be given a reference number. We'll then get in touch with you within 2 business days.