I’ve forgotten my password or email address

I can’t remember your password?

• Here's the solution – click on Reset password 
  Enter your email address and submit.
  You’ll receive an email to reset your password.

I can’t remember which email address you use to login with?

• Here's the solution – click on Forgot your email address?
  Enter your name, date of birth and mobile number
  The next screen will show which email address you've been using to login
  From there you can login, reset your password, or
  register a new email address if you no longer have access to the old one,
  or request a manual password reset. 

For any other problems concerning your online self-service go to our article I need solutions to my login problems to match a solution to your issue.