Cancelling within the cooling off period
If you change your mind within 21 days of purchasing your policy and you haven’t made a claim, you can cancel you policy and receive a full refund. Just make sure you select ‘Cooling off’ as the reason for cancellation and we’ll take care of the rest.
To cancel your policy please follow our instructions here: I need to cancel my policy. What do I do?
Cancelling after the cooling off period
After the cooling off period you can still cancel your policy and we’ll refund the unexpired portion of your premium, less any non-refundable government charges, if the refund is more than $1.