When you cancel your policy, you may be eligible to get the unused portion of your premium refunded back to you less any non-refundable government charges. If you’re eligible for a refund, you’ll be prompted with a message when you cancel and the funds will automatically be refunded to the account originally listed on your policy.
If you’ve cancelled or replaced the card linked to this account during your policy period, don’t worry, the payment will usually be forwarded on to your current account. If the amount hasn’t appeared in your account within five business days, please contact your financial institution.
If the account you initially listed is now closed, you’ll need to contact your financial institution to track down the funds. This is because often, the financial institution will accept the funds, even without an account to forward them on to. Once the refund has been processed and you’ve made contact, the financial institution can forward it on to the appropriate account. If the bank rejects the funds, then it will bounce back to Bingle. If your bank can’t locate the funds, please submit a request with us so we can help.
What happens if I haven’t received my refund?
It’s important to note that funds will automatically be refunded to the account you used to pay your premium with, and it may take up to five business days to show up in your account. If your card issuer can’t locate the refund after five business days, it’s best to complete a dispute transaction form with them to locate it.
If the card listed on your policy has been cancelled, please contact the card issuer regarding the refund.
Why are there partial refunds on different cards?
You may get partial refunds on different cards when you’ve used multiple cards to make policy payments across your period of cover.