Refunds are sent back onto your original payment card/s to proactively protect your payment card data (credit and debit card account information), to prevent credit card fraud, security breaches and other security vulnerabilities and threats.
So even if you've fallen victim to identity theft online, someone who attempts to obtain a refund fraudulently onto a different payment card won't be able to do so. The refund will always go back to the original card used for the payment and not to anybody else's card.
What happens if my card has been cancelled and the refund has not yet been received?
If the refund was successfully processed online however you believe the card it was refunded onto was cancelled, you can contact your card issuer regarding the refund. Please note, it may take up to 5 business days for the refund to show on your account so please keep this in mind.
If your card issuer isn't able to locate the refund after 5 business days, you can complete a disputed transaction form with your card issuer to locate the funds. The card issuer will then contact us to investigate.
Why are there partial refunds onto different cards?
Partial refunds onto different cards happen when it's identified that multiple cards have been used to pay for your policy and changes to your policy within the period of cover.