When you cancel your policy or make a mid-term adjustment, you may be eligible for a part refund of premium. If you’re eligible for a refund, you’ll be prompted with a message when your policy has been cancelled or adjusted.
Refunds are automatically issued to the card that was used to pay the policy.
If you’ve cancelled or replaced the card that was used to pay the policy, don’t worry. In most cases, the payment will usually be forwarded on to the bank account which the card was linked to. If the amount hasn’t appeared in your account within five business days, please contact your financial institution.
If the account is now closed, you may need to contact your financial institution. If that is unproductive, please submit a request with us so we can help.
If the financial institution rejects and returns the refund to Bingle, Bingle will process the refund via EFT to a bank account held in the policyholder’s name. You will need to provide Bingle with bank account details. We will always attempt to issue to the card that made payment first.
What happens if I haven’t received my refund?
It’s important to note that funds will automatically be refunded to the card you used to pay your premium with, and it may take up to five business days to show up in your account. If you cannot see the refund in your account after five business days, check with your card issuer to see if they can locate it.
If the card listed on your policy has been cancelled, please contact the card issuer regarding the refund.
If Bingle confirms the card issuer rejected the refund, we will process an EFT to a bank account held in the policyholder’s name as provided to Bingle.
Why are there partial refunds on different cards?
You may get partial refunds on different cards when you’ve used multiple cards to make policy payments across your period of cover.
The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.