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Choose one of the categories below
My Policy
Mobile App
Claims
Community
Logging into Bingle
I’m having difficulties with Bingle Self-Service
What is Multi Factor Authenticator (MFA)?
Why can’t I select a non-binary gender as part of my insurance quote?
I’ve just taken out a new Bingle policy. What’s next?
I’ve forgotten my password
Why doesn't my policy come up when I log in?
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Add/Change Drivers or Address
How do I add/remove listed drivers?
How do I change the name on my policy?
How do I change my address?
My kid’s hitting the road – can I insure their car in my name?
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Policy Payment
My monthly debit payment was unsuccessful, when will I be charged again?
How can I pay an overdue monthly instalment?
How do I delay my debit?
How do I change my debit date?
Can I get a discount?
Does Bingle price match?
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General Policy Questions
How to nominate a representative on your policy
How can I update/change my policy details?
Can I suspend or put my policy on hold?
I’ve moved from my P-plates to my Open license. What do I need to do?
Can I have my VIN on my policy?
How to conduct a policy ‘health check’ and potentially save on your premium
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My Car
How do I cancel my policy?
Can I insure more than one vehicle on my policy?
What is my vehicle's market value?
Can I change from Comprehensive to Third Party (or vice-versa?)
Does Bingle cover things I've added to my car, like modifications and accessories?
Can I change any part of my policy online?
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Getting Started
I’m currently using the Suncorp Insurance App. Should I continue to use this, or use the Bingle App instead?
Where can I get support if I am having problems installing or using the Suncorp Insurance App?
What if I forget my Bingle App PIN or Password?
What kind of phone and software do I need to access the Bingle App?
Can I access the Bingle App overseas?
What’s the difference between using the Bingle App, and logging into Bingle Online Services? Which should I use?
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Policy Management
How do I find my insurance policy numbers?
What if I get an error when trying to link my insurance policies?
How do I add my policies in the Bingle App?
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Security and Feedback
How secure is the Bingle App?
If I lose my phone, how secure is my information within the Bingle App?
Where can I provide feedback on the Bingle App?
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Claims Management
Can I lodge a claim in the Bingle App?
How do I track my claim in the Bingle App?
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Excess Info
How do I get a receipt for a payment I have made to my policy or claim?
Who counts as a 'regular' driver?
How do I pay my excess?
Can I pay my excess by BPAY or bank transfer?
I’ve paid my excess but I’m not at fault – when can I get my refund?
How much will my excess be?
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How do I Make a Claim
How do I contact claims?
How long after an accident can I make a claim?
Claim Lodgement Help
4 things worth knowing if you need to make a claim
How do I lodge a claim online with Bingle?
A Bingle policyholder hit my car. What should I do?
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Coverage Questions
How can I track my claim? What is the progress of my claim?
What happens if my car is deemed a total loss and it's under finance?
What does my total loss payout include?
Why am I still being debited monthly payments when my car has been assessed as a Total Loss?
I pay monthly. Why are the remaining debits deducted from my total loss pay out?
How is Total Loss decided?
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Claims Features
How long does it take to complete a repair?
Can I change my repair booking?
What does it mean when my claim says, ‘Report Only’?
Can I buy back my car as salvage?
Do I have legal liability cover for my employer?
Do souped-up cars get covered?
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I Had a Claim But I’m Not At Fault?
Should I claim if I’ve had an accident where I’m not at fault?
I’ve received a letter from another insurance company. What should I do?
I’m not at fault, do I get a rental car?
What if the other driver isn’t insured?
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Common FAQs
Business Policy FAQ
A loved one has passed away. What should I do with their Bingle policy?
How to use Bingle Self-Service
Meet Buddy, The Bingle Chatbot
Why can’t I find my vehicle when I get a quote?
Insurance Premiums
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Customer Feedback
I’m not happy. How do I make a complaint?
How do I get in touch with Bingle about a suspected fraud?
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